Warranty FAQS

What warranty comes with Memphis Shades product?

Memphis Shades warrants at no extra charge all product components, metal and plastic against defects in materials and workmanship for 24 months. Lost or damaged parts are replaced at no charge. If the customer feels that paying is the right thing to do, however, donations are accepted payable to the Saint Jude Children's Research Hospital.

How long before my warranty parts arrive?

Warranty items are shipped via UPS Ground on the day they become available. Memphis Shades does not carry any stock items but endeavors to produce and ship these items within one week, sometimes sooner.

I have a warranty issue, how do I make a claim?

Warranty claims are handled through Memphis Shades Customer Service by phoning 901-853-0293, Monday through Friday 8.00am to 5.00pm CST, or via email at customerservice@memphisshades.com. Please have your product code, serial number and purchase details available.

We use information from warranty claims to make improvements to our process, so help us by providing as much detail as possible. On occasion, we may also arrange to collect your warranty item for further investigation.

Why did I get a request to make a donation to St Jude Children's Hospital?

The most efficient way to get you back on the road quickly and safely is to send replacement parts at no charge. "If paying is the right thing to do", we ask that you make the check to Saint Jude Children's Research Hospital. Whether you wish to donate and the amount is your choice. That payments go to St. Jude is our choice. St. Jude is a Memphis landmark institution where no child is turned away due to inability to pay, and is supported solely by charitable donations. Diagnosis of some childhood cancers was once a grim notice, but many of these cancers now have a 90% or better cure rate because of the work at St. Jude.