At Memphis Shades, we stand behind every product we make. That’s why every product we make — including all metal and plastic parts like windshields, fairings, mounting kits, and hardware — is backed by a 24-month warranty covering:
No fees. No fine print. Just support when you need it.
To request a replacement part or report an issue, please reach out to our Customer Service team:
Phone: 901-853-0293
Email: customerservice@memphisshades.com
Hours: Monday–Friday, 8:00 AM–5:00 PM CST
If we miss your call, please leave a voicemail or send an email — we’re a small team and will get back to you as quickly as possible, typically within one business day.
Have the following ready to speed things up:
Your input helps us improve. We may request photos or occasionally ask for a returned item so our team can evaluate the issue firsthand.
Once approved, replacement parts are:
We build and ship warranty parts to order — quickly, carefully, and free of charge.
We never charge for eligible warranty parts, but if you feel compelled to give back, we welcome donations to a cause close to our hearts:
Based right here in Memphis, St. Jude leads the fight against pediatric cancer, offering treatment at no cost to families.
For extra parts, warranty questions, or support, contact us anytime at:
customerservice@memphisshades.com
